General Information                         

Reservations

To facilitate a quick, accurate reservation,
please indicate the following:
•  Passenger account number or name
•  Date, day, time and trip
   -Pick-up address and telephone number
   -Destination: airport, airline, address
•  Type of service: Sedan, Limousine, Stretch, Executive Transporter, 4-Wheel Drive SUV
•  Any special instructions
•  Your name and telephone number

Email reservations are not accepted.  Please call toll free 1-800-243-RUDY to place a reservation.

Cancellations

Cancellation of a guaranteed reservation must be made one hour prior to the Fairfield County pick-up time; two hours prior when the pick-up is to be made in NYC or at an airport.  Vans require 24 hour cancellation notice. No shows and cancel on locations will be charged accordingly.   Cancellation numbers will be given at the time of the cancellation and should be retained for your records.

Airport Arrival

If for any reason the customer cannot locate our chauffeur, it is the customer's responsibility to call our office Toll Free 800-243-RUDY.  We are in constant communication with our chauffeurs and will be able to assist you.  Failure to call our office if contact cannot be made will result in appropriate charges.

Delayed Arrivals

Due to mechanical difficulties or bad weather, we will try to contact someone for authorization to wait.  We will not abandon our clients at airports.  We will wait until the flight arrives and charge accordingly unless we are told to dismiss the car.  If the car is dismissed, charges will be from the airport to our office plus time, tolls and parking fees.

***Remember:  One Hour Free Wait Time at Major Airports.

Shuttles

Up to the minute flight information is difficult to monitor on shuttles and one-hour flights. Please call our office as soon as possible for any known changes in arrival times, so we might adjust as necessary..

FOR YOUR CONVENIENCE

CURBSIDE PICKUP: For those times when you arrive at the airport without luggage, all you have to do is request a Curbside Pickup when you place your reservation.   Upon your arrival, telephone our dispatch center and they will instruct you where to go meet your vehicle.  We will radio your vehicle to pull up and take you away.

MEETING YOUR RUDY'S CHAUFFEUR

1.     Look for the Rudy's Limousine sign or
   your company name, whichever is apropos.

2.    Domestic Flights:  Kennedy or LaGuardia - meet
   at the baggage area unless specified in advance.

3.    International Flights:  Meet at the
   Customs exit.

4.     If you do not see your chauffeur, DO
   NOT LEAVE, call Rudy's at 1-800-
   243-RUDY and our dispatchers will be
   happy to assist you.

5.    RUDY'S Chauffeurs are attired in a
   white shirt and a red Rudy's tie,
   holding a Rudy's sign or your company
   name.

Nationwide:  1-800-243-RUDY                       FAX:   203-609-8034